KTech Store

Cancellation, Return & Refund Policy

Hassle-free cancellation from your order panel when the window is still open — and a clear return path if something arrives damaged, defective, or wrong.

Last updated: 14 September 2026

Cancellation policy

You can place a cancellation request from your order panel, or contact us by email or WhatsApp. See Support.

  • Orders may be cancelled within 6 to 8 hours of placement, or before dispatch — whichever occurs first. After that window, or once an item has shipped, we cannot cancel the order.
  • Buyer-initiated cancellations before shipping are subject to a 2.5% convenience fee on the order value, deducted from the refund. Convenience fees are non-refundable when you cancel and opt for a refund.
  • If we cancel the order, the complete order amount is refunded. No buyer cancellation fee applies when we initiate cancellation.
  • To modify an order instead of cancelling, send your order number via WhatsApp or email before shipping — no extra charge for modifications we can still process.
  • Refused deliveries that return to origin (RTO) incur a 10%–15% cancellation fee, calculated from the item, destination, and payment method, to cover logistics, insurance, and processing that cannot be recovered.
  • If you ordered Product A and later want Product B, place a new order for Product B. Cancellation charges still apply to Product A.
  • We may accept, decline, or limit any order at our discretion, including after it is submitted.

For products under a manufacturer’s warranty, contact the manufacturer for warranty claims. We will still help you navigate the process where we can. See also Secured by KTech Store.

Return and refund policy

We accept return and refund requests only if a product arrives damaged, defective, dead on arrival (DOA), or if the wrong item was delivered. You have 24 to 48 hours after delivery to report the issue with your Order ID (email preferred). We cannot guarantee a solution after this window.

What we will and will not do

  • For items such as chairs, cabinets, and monitors, if a part replacement will resolve the issue, we will ship a replacement part rather than refund the order.
  • For items under brand warranty that are DOA or have a technical issue, visit the nearest brand service centre or call the authorised brand for an on-site claim. Our team will help throughout. If the brand denies warranty during the period promised at purchase, see our warranty policy.
  • If the seal is opened and the product is not faulty, return or refund does not apply.
  • Keep original packaging until the return window closes. Do not apply tape or adhesive directly to the product or original retail packaging — that can void the return.
  • Return all accessories that shipped with the product. Missing accessories may lead to rejection.
  • Open-box items: minor scratches or cosmetic imperfections are expected and do not qualify for return or refund. See Open-box Policy.
  • Colour variation or dissatisfaction with colour is not a valid return reason when supply constraints mean we cannot guarantee a specific colour.
  • Eligible items must be in the same condition you received them, unused, with tags and original packaging, plus proof of purchase.

How returns are processed

  • Once a return is approved, hand the product to the courier within 3–5 working days. Replacement is processed after the package reaches our warehouse and passes quality check. Discrepancies may lead to rejection.
  • We will try to arrange a return pickup. You may need to share an OTP with our team for address verification. If pickup is unavailable, you pay shipping to return the item; that amount is reimbursed on a valid return.
  • Cost to return a faulty product is paid by the user, except where our warranty policy says otherwise after a brand denial.
  • If we can repair a faulty or damaged product that is in scope, we may repair it and send it back. If you received the wrong product, we will replace it; if we cannot, we will tell you so you can choose another product of the same amount (or pay the difference for a higher-priced item).

Refunds

  • Gateway payments are refunded to the original method. Bank transfer and COD orders are refunded to the buyer’s bank account.
  • Refunds usually reflect in 7–10 working days after we initiate them, subject to banks.

Liquidation material quality & inspection (QC / Non-QC)

We process and distribute our liquidation inventory through two distinct processing channels to meet the diverse purchasing strategies of our buyers. It is the buyer’s responsibility to review the designated classification of each lot or item before completing a purchase.

1. Quality Checked (QC) inventory

Items categorised as Quality Checked (QC) undergo a comprehensive, multi-point inspection process at our facility.

  • Physical assessment: every item is inspected for structural integrity and visible cosmetic or physical damage.
  • Functional testing: our technicians verify the operational performance and working condition of the item.
  • Fulfilment: only items that successfully pass both physical and functional benchmarks are cleared and approved for final customer pickup or delivery.

2. Non-Quality Checked (Non-QC) inventory

Items categorised as Non-Quality Checked (Non-QC) are liquidated in their received, “as-is” state.

  • No inspections: these items do not undergo physical evaluation or cosmetic grading.
  • No operational checks: functional testing is not performed on this inventory; operational status remains unverified.
  • Direct processing: we liquidate this material exactly as it is received from Tier-1 vendor fulfilment hubs and e-commerce warehouses (including Amazon, Flipkart, and others).

Return and refund eligibility by classification

  • QC inventory: return parameters for Quality Checked items adhere to our standard customer-satisfaction protocols set out above, subject to verification upon return.
  • Non-QC inventory: all Non-QC items are strictly ineligible for returns, refunds, exchanges, or credits. By completing a purchase of Non-QC merchandise, buyers explicitly acknowledge and accept that these goods are sold entirely “as-is” and “where-is”, without any implied or expressed warranty regarding functionality or cosmetic condition.

How to tell if a lot is QC or Non-QC

All inventory on our platform follows a transparent labelling system:

  • Non-QC products: if an item or lot is Non-Quality Checked, it will be explicitly and clearly marked as “Non-QC” or “As-Is” within the product title, description, or lot details.
  • QC products (default): if there is no specific “Non-QC” label or mention on the listing, you should consider the item to be Quality Checked (QC) by default.

Contact

All legal matters are subject to Anupgarh jurisdiction only (Anupgarh, Rajasthan 335701).