KTech Store

Shipping & Delivery Policy

We ship across India through registered courier partners. Timelines below are estimates — inspect the parcel before you accept it.

Last updated: 14 September 2026

Coverage and timelines

  • Pan-India delivery to all pincodes we can serve through our courier network. The partner assigned depends on your location.
  • Estimated delivery: 5–10 business days for standard shipping, 3–5 business days for express (certain products and pincodes only). Exceptional delays are not included in these estimates.
  • We dispatch and hand over to the shipping provider within 2 to 3 business days of payment confirmation, or on the date agreed at checkout.
  • We do not ship on Saturdays, Sundays, public, national, or festive holidays, or during non-working hours.

KTech Store is not responsible for unexpected dispatch delays caused by unforeseen circumstances, or for delivery delays caused by shipping providers or postal authorities. We are not liable for damage that occurs in transit after safe handover to the carrier. Orders are delivered only to the shipping address you entered at checkout. We cannot be held liable for packages sent to an incorrect address you provided.

Tracking, failed delivery, and cancellations

  • Track using the details we send you. We do not actively monitor every transit status or chase carriers on your behalf.
  • If a package returns because you were unavailable, a re-delivery fee applies to ship it again.
  • Verify that billing details match your bank or card statement. Mismatches can fail payment or require extra verification. Enter street, city, state, and PIN correctly.
  • We may cancel orders due to extraordinary circumstances or operational restrictions. If we cancel, a full refund is processed automatically.
  • Confirmations go to the email used at registration or checkout. Include your Order ID when you contact us.
  • For items lost or damaged in transit, email us within 7 days of the estimated delivery date. We will coordinate with the logistics partner.

Multiple items to one address

Shipping is based on product weight. For several products in one order, weights are combined into a single delivery fee. To ask about a relaxation on shipping, add items to your cart and share the cart with us on WhatsApp — see also Bulk buying.

Inspecting your order on delivery

Before you accept the parcel from the courier, check these cases. Wrong parcels accepted in these situations will not be entertained for returns, replacements, or refunds.

  • Case 1 — wear, tear, damaged boxes, or anything suspicious.
  • Case 2 — the package is far smaller or larger than the actual order (for example a gamepad arriving in a cabinet-sized box, or a pencil-sized packet).
  • Case 3 — loose packing, such as a mouse in a thin polythene bag. We ship in hard boxes, properly taped or bubble-wrapped.

Do’s and don’ts

  • Do not accept the package in any of the cases above. Photograph the parcel and tell us on WhatsApp or email.
  • You may ask the courier to visit on the next working day for a re-attempt.
  • Never share delivery codes or OTPs until the package and delivery person are in front of you with the original package.

After you accept a parcel, returns follow our Return Policy, including the unboxing video requirement.

Helpdesk

All legal matters are subject to Anupgarh jurisdiction only (Anupgarh, Rajasthan 335701).